This policy explains how paying for EgMenu, cancelling and refunds work. It is part of the terms of service.
1. Subscriptions are prepaid
Every paid plan and add-on is paid in advance for the period you choose (1, 6 or 12 months). The free plan and the free trial cost nothing and need no card.
2. Cancel at any time
- Nothing is charged automatically: a new period starts only when you pay its invoice from your dashboard (Subscription). To cancel, simply do not renew; you can stop at any time without calling anyone.
- Your plan stays active until the end of the period you already paid for. After that the restaurant moves to the free plan, its menu stays online and its data is kept.
3. Refunds
- Payments are not refunded for the unused days of a period you cancelled, except where Egyptian law requires a refund.
- If you were charged by mistake (a double payment, a wrong amount, or a charge for a period you did not order), we refund the difference within 14 days to the same payment method you used.
4. Installments
When you pay through an installment or buy-now-pay-later provider (for example valU or bank installments), the provider's own terms apply to the installments, their fees and any refund between you and the provider. Our part is the subscription price shown on your invoice.
5. Contact us
For a refund request or a billing question, send us the invoice number:
- Email: [email protected]
- WhatsApp: 01271133655
